Communication

Teach Back: Helping Your Patient Understand - September 26, 2018

Course details

  • 7.25 AMA PRA Category 1 Credit(s)™
  • 7.25 Certificate of Attendance (Designated for AMA PRA Category 1 Credit(s)™)
  • 7.25 physical therapist contact hours
Title & description

For additional information, please contact Carolyn Cutilli, PhD, RN at Carolyn.Cutilli@uphs.upenn.edu

Open to Penn Medicine/UPHS staff/employees only.

To register, go to KnowledgeLink.

Program Description: 

COURSE OVERVIEW

The purpose of this program is for the learner to be able to apply the principles of patient and family education evidence based practice with an emphasis on the teach back technique.


TARGET AUDIENCE

This activity is designed for all healthcare professionals (i.e., physicians, nurses, therapists, social workers, dieticians, discharge planners, case managers). This program is pertinent for staff from all medical specialties.


COURSE EDUCATIONAL OBJECTIVES

Upon completion of this activity, learners should be able to:

  • Describe the concept and impact of health literacy as it relates to patient and family education (strategies used) and outcomes (HCAHPS)

  • Discuss three evidence-based strategies for patient and family education

  • Identify three resources available for patient and family education

  • Describe outcomes utilized to measure effectiveness of patient and family education at UPHS

  • Explain the strategies used in the teach back technique

  • Demonstrate effective teach back technique with standardized patients


AGENDA

8:00 – 8:30 AM Intros, pre-assess, and write questions for panel

8:30 – 9:30 AM Health Literacy*– Carolyn Cutilli, PhD RN    

9:30 – 9:45 AM Break

9:45 – 10:45 AM Patient and Family Education Strategies* – Carolyn Cutilli, PhD, RN  

10:45 – 11:15 AM Teach Back Technique, Motivational Interviewing and demonstration*–  Carolyn Cutilli, PhD, RN  

11:15 AM – 12:00 PM Panel discussion about patient experiences

12:00 – 12:45 PM Lunch – included in the program

12:45 –1:15 PM Review of “R.E.A.C.H. to Teach” and Standardized Patient Demonstration Process - Carolyn Cutilli, PhD, RN and Standardized Patient

1:15 –2:30 PM Standardized Patients Demonstration Part I – Patient with Diabetes (diet, exercise, medicines, disease process)

Facilitators: TBD

2:30 – 2:45 PM Break

2:45 – 4:00 PM Standardized Patients Demonstration Part II – Patient with Diabetes (diet, exercise, medicines, disease process)

Facilitators: TBD

4:00 – 4:30 PM Post assessment and evaluation – Carolyn Cutilli, PhD, RN

 

* Designated for Patient Safety hours


ACCREDITATION

In support of improving patient care, Penn Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

DESIGNATION OF CREDIT

Physicians:  Penn Medicine designates this live activity for a maximum of 7.25 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses:  This activity awards 7.25 contact hours.

PATIENT SAFETY DESIGNATION

There are 3 presentations identified on the Agenda that are designated for Patient Safety hours, for a total of 2.5 hours.

Live event: 
Live event
Event date: 
Wed, 09/26/2018 - 8:00am - 4:30pm
Location: 
Penn Medicine
1500 Market Street
Philadelphia, PA, 19102
United States
Please log in or register to take this Course.
Available credit:
  • AMA PRA Category 1 Credit(s)™: 7.25
  • Certificate of Attendance (Designated for AMA PRA Category 1 Credit(s)™): 7.25
  • physical therapist contact hours: 7.25
Activity Documents
Patient Safety/Risk Management: 
Yes
*This session has been approved through the OCME
Groups:
Office of Continuing Medical and Interprofessional Education
150 Anatomy/Chemistry Building, 3620 Hamilton Walk
Philadelphia, PA 19104-6061
Contact us: penncme@mail.med.upenn.edu | 215-898-8005
© The Trustees of the University of Pennsylvania
In support of improving patient care, Penn Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.